Equitas Small Finance Bank started its banking operations on September 5, 2016 after receiving the license from the Reserve Bank of India. Headquartered in Chennai, India, Equitas offers savings accounts, current accounts, loans, insurance and more to all customers. To track available account balance, account holders can do Equitas Small Finance Bank balance inquiry by toll-free number, mobile banking, net banking and more.
Unlocking the Essentials: Equitas Bank Savings Account Guide
Equitas Small Finance Bank offers a wide range of savings accounts that allow individuals to deposit money, keep it safe and withdraw money, all while earning interest. It offers a savings account as per the needs of specific customer groups and caters to their needs. For example, it offers a premium savings account for its older customers and also a modest savings account for children under 18 years of age. The bank offers many facilities like internet banking, mobile banking, and many savings account products have no minimum balance requirement.
Benefits of Equitas Small Finance Bank Savings Account
Equitas Small Finance Bank offers interest rates on savings account in the range of 3.50% to 7.00%.
An individual can transfer the savings account of Equitas Small Finance Bank to any other branch without changing the number.
Safe deposit locker facility, nomination facility is also available.
It offers different types of debit cards as per the convenience of the account holder.
Equitas Small Finance Bank provides banking facilities like Internet Banking and Missed Call Banking. One can also avail the mobile banking facility which provides services like Interbank Mobile Payment Services (IMPS), utility bill payments, mobile recharge, enquiries, statements and check book requests.
No fee is charged for passbook service.
Decoding Costs: Understanding Equitas Bank Savings Account Charges
| Account Type | Interest Rate Range | Charges for Non-Maintenance of Balance |
|---|---|---|
| Basic and Small Savings Account | 3.50% – 7.00% | No charges for non-maintenance |
| Selfe Savings | 3.50% – 7.25% | No fees for non-maintenance |
| Wing Savings Account | 3.50% – 7.00% | Absence of fees for non-maintenance |
| My Savings Account | 3.50% – 7.00% | Absence of fees for not maintaining balance |
| Elite | 3.50% – 7.00% | Charges waived for non-maintenance |
| Regular Savings Account | 3.50% – 7.00% | No charges for not maintaining balance |
| Edge | 3.50% – 7.00% | No penalties for not maintaining balance |
Equitas Small Finance Bank: Check Balance via Enquiry Number
For Equitas Bank balance check, account holders can call – 1800-103-1222 (toll-free)
Account holders can call Equitas Bank Balance Check toll-free number 18001031222. The account holder will have to select the language and speak to the customer care executive for account related information.
What are the other methods of Equitas Small Finance Bank balance enquiry?
Net Banking – Equitas Small Finance Bank provides Net Banking services to all its account holders to facilitate banking services and facilities sitting at home. Account holders can log in to the Equitas Net Banking portal and view all accounts, email account statements, do Equitas Small Finance Bank balance enquiry, transfer funds, make service requests and more.
To use Equitas Small Finance Bank net banking services, the account holder has to register himself for the same by visiting the bank branch at the time of account opening or at a later stage.
Mobile Banking – Equitas Small Finance Bank account holders can download and install the mobile banking app available on Android and iOS platforms to check Equitas Bank account balance. Account holders can avail services like fund transfer, Equitas Bank balance enquiry, account statement, service requests and more.
Passbook – Equitas Small Finance Bank passbook is provided to account holders at the time of opening an account in the bank. It can be used to check Equitas Bank account balance and keep track of all credit and debit transactions.
ATM – Equitas Bank account holders can visit the nearest Equitas Bank ATM branch to check account balance; Withdrawal of money, fund transfer and other non-financial transactions. Customers are required to have a valid Equitas Bank ATM/Debit Card and valid four-digit PIN to make transactions or check account balance.
Equitas Small Finance Bank Toll-Free Assistance: Connect with Customer Care
- “Seek Assistance with Branch Banking: Place a Toll-Free Call to 1800-103-1222”
- “For Loan Queries, Connect via 1800-103-2977: Your Direct Line for Assistance”
- “Reach Out to Customer Support: Give us a Call at 044-4299 5000”
- “For CFC Services in NEFT / RTGS, Contact 044-3089 8017: Your Transaction Helpline”
- “Global Toll-Free Support Line: Dial +91-44-4004-8500 for Assistance Outside India”
- “Experience Toll-Free Connectivity with Branch Banking: Call 1800-103-1222”
- “Direct Assistance for Loan Inquiries: Dial 1800-103-2977”
- “Connect with Our Customer Support Hub: Place a Call to 044-4299 5000”
- “For NEFT / RTGS Transactions, Call 044-3089 8017: Your Transaction CFC”
- “Beyond Borders: Global Toll-Free Assistance at +91-44-4004-8500”
Email Queries to Equitas Small Finance Bank Customer Care
- “Email Assistance: Drop Your Queries at customerservice@equitasbank.com”
- “For NEFT / RTGS Concerns: Reach CFC at rtgs-cell@equitasbank.com or rtgs-cell@equitas.in”
- “Connect via Email: customerservice@equitasbank.com for Customer Care Support”
- “NEFT / RTGS Assistance: Contact CFC at rtgs-cell@equitasbank.com or rtgs-cell@equitas.in”
- “Customer Care Inbox: Send Your Queries to customerservice@equitasbank.com”
- “Written Support: NEFT / RTGS Assistance at rtgs-cell@equitasbank.com or rtgs-cell@equitas.in”
- “Email Support Hub: customerservice@equitasbank.com for Customer Care”
- “CFC for Transactions: Email rtgs-cell@equitasbank.com or rtgs-cell@equitas.in”
- “Connect in Writing: Email customerservice@equitasbank.com for Assistance”
- “Customer Care Email: Reach Out at customerservice@equitasbank.com”
Equitas Small Finance Bank Corporate Headquarters
- “Visit Equitas Small Finance Bank:
4th Floor, Spencer Plaza,
Anna Salai, Chennai – 600 002
Call: 044 4299 5000″ - “Equitas Small Finance Bank:
4th Floor, Spencer Plaza,
Anna Salai, Chennai – 600 002
Contact: 044 4299 5000″ - “Connect with Equitas Small Finance Bank:
4th Floor, Spencer Plaza,
Anna Salai, Chennai – 600 002
Dial: 044 4299 5000″ - “Explore Equitas Small Finance Bank:
4th Floor, Spencer Plaza,
Anna Salai, Chennai – 600 002
Call Us: 044 4299 5000″ - “Equitas Small Finance Bank Hub:
4th Floor, Spencer Plaza,
Anna Salai, Chennai – 600 002
Contact Us: 044 4299 5000″ - “Equitas Small Finance Bank Central Office:
4th Floor, Spencer Plaza,
Anna Salai, Chennai – 600 002
Dial Now: 044 4299 5000″ - “Equitas Small Finance Bank Corporate Address:
4th Floor, Spencer Plaza,
Anna Salai, Chennai – 600 002
Call Today: 044 4299 5000″ - “Step Into Equitas Small Finance Bank:
4th Floor, Spencer Plaza,
Anna Salai, Chennai – 600 002
Reach Us: 044 4299 5000″ - “Equitas Small Finance Bank:
4th Floor, Spencer Plaza,
Anna Salai, Chennai – 600 002
Contact: 044 4299 5000″ - “Equitas Small Finance Bank Hub:
4th Floor, Spencer Plaza,
Anna Salai, Chennai – 600 002
Contact Point: 044 4299 5000″
How to complain to Equitas Bank?
Equitas Small Finance Bank continuously strives to provide the best customer experience to its valued customers. However, if a customer needs to highlight any areas of service deficiencies/concerns, there are several avenues the customer can approach for timely resolution of concerns/complaints.
Please note that if your complaint is not resolved within 30 days, you can approach the Banking Ombudsman, not earlier.
Equitas Small Finance Bank Grievance Redressal System
Level 1
Please contact your Branch Manager/Branch Operations Manager for any feedback/complaint you wish to lodge. Bank officials will assist in resolving the issues for you.
If you have registered for NetBanking then you can also lodge your feedback/complaint online through “Contact us” link. Or
Contact us on toll free number 1800 103 1222 or write through email address: customerservice@equitasbank.com
Level 2
If you have not received a satisfactory response at Level 1 within 7 working days, please send an email to the Nodal Officer at nodalofficer@equitasbank.com.
Name : Smitha Kumar
Address:
Equitas Small Finance Bank
4th Floor #769, Spencer’s Plaza Mall,
Anna Salai, Chennai – 600002
Phone Number: 044-40048570
Since this is an escalation to the nodal officer, it may not be possible to provide resolution on the first call over the phone.
Level 3
If you have not received a satisfactory response at Level 2 within 7 working days, please send an e-mail to the Principal Nodal Officer at pno@equitasbank.com.
Name: Dheeraj Mohan
Address:
Equitas Small Finance Bank
4th Floor #769, Spencer’s Plaza Mall,
Anna Salai, Chennai – 600002
Phone Number: 044-40048560
Since this is an escalation to the Principal Nodal Officer, it may not be possible to give first call resolution over phone.
Level 4
If you are still not satisfied with the solution provided and/or have not received a satisfactory response within 30 days, you may refer the matter to the Banking Ombudsman of your area. For complete details about Banking Ombudsman Scheme, please visit the following link:
Frequently Asked Questions about Equitas Small Finance Bank Customer Care
Can I open an account with Equitas Bank online?
Equitas Small Finance Bank enables individuals to open a savings bank account online also. Individuals can open Insta Savings Account and Digital Savings Account.
What if I am not satisfied with the resolution of my complaint?
If you are not satisfied with the resolution of your complaint, you can escalate it to the next level of management. If you are still not satisfied with the solution you can also contact the Banking Ombudsman.
How long does it take to resolve a complaint?
Equitas Small Finance Bank aims to resolve all complaints within 7 working days. However, in some cases, it may take longer to investigate the complaint and reach a resolution. The Bank will keep you updated about the progress of your complaint.
What are the different types of complaints I can file?
You can lodge a complaint with Equitas Small Finance Bank for any problem you have, such as:
Account-related issues (e.g. incorrect balances, unauthorized transactions, etc.) Loan-related issues (e.g. late payment fees, incorrect interest rates, etc.) ATM/Debit card-related issues (e.g. lost or stolen card, unauthorized transactions, etc.) ) Customer service issues (like rude or unhelpful employees, etc.) Any other problem you have with the bank.
